SingcommSliders
Competing in a Converging market Hubert C. Y. Chan
Introduction One of the major phenomena in the information and communication technology (ICT) industry
What makes Customers Discontent – Hubert C. Y. Chan
Abstract The effectiveness of complaint handling and service recovery policies in customer retention has
Innovation Management — Strategic Allocation of Resources and Decision Making – v3
Introduction Businesses are currently in a realm of global competition and the rapid pace
Internet of Things Business Models Hubert C. Y. Chan
Abstract Almost all businesses are aware of the potential gains that the Internet of
Library3.0 for Public Library Hubert C. Y. Chan
Abstract The number of visitors to public library has been dropping in most of