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  • Competing in a Converging market Hubert C. Y. Chan

    Introduction One of the major phenomena in the information and communication technology (ICT) industry today is convergence. The European Commission (1997) defines technological convergence as “the ability of different network platforms to carry essentially

  • What makes Customers Discontent – Hubert C. Y. Chan

    Abstract The effectiveness of complaint handling and service recovery policies in customer retention has been the focus of both scholars and service organizations. In the past decade, Justice Theory has provided the basis of

  • Innovation Management — Strategic Allocation of Resources and Decision Making – v3

    Introduction Businesses are currently in a realm of global competition and the rapid pace of development in technology and communication has made the competition even tenser as product cycles are shortened. Constant innovation is

  • Blog Posts Grid

    Lorem ipsum dolor sit amet, consetetur sadipscing elitr, sed diam nonumy eirmod tempor invidunt ut labore et dolore magna aliquyam erat, sed diam voluptua. At vero eos et accusam et justo duo dolores et ea rebum. Stet clita kasd gubergren, no sea takimata sanctus est Lorem ipsum dolor sit amet.

  • Competing in a Converging market Hubert C. Y. Chan

    Introduction One of the major phenomena in the information

  • What makes Customers Discontent – Hubert C. Y. Chan

    Abstract The effectiveness of complaint handling and service recovery

  • Innovation Management — Strategic Allocation of Resources and Decision Making – v3

    Introduction Businesses are currently in a realm of global