One of the major phenomena in the information and communication technology (ICT) industry today is convergence. The European Commission (1997) defines technological convergence as “the ability of different network platforms to carry essentially similar kinds of services or the coming together of consumer devices such as the telephone, television, and personal computer.” This means that users can access information in an interactive way using any type of terminal over several alternative media. In fact, convergence has been around for a decade or so, ever since the digitalization of computers, communications, and other forms of electronics. It unites the functions of the computer, telephone, and television on the terminal side and a common distribution platform on the network side. The boundaries separating traditional industries such as computers, telecommunications, office equipment, entertainment, media, broadcasting, and financial services are blurring. After more than a decade of development, with the new technologies in broadcasting, transmission, and mobile devices, consumer behavior is changing from passive to active participation, as manifested in Web 2.0. ICT is one of the most interesting industries that affect our daily life. To celebrate the 25th anniversary of the Communications Association of Hong Kong (CAHK), the Association conducted a series of interviews with the CEOs of the major players in Hong Kong to get a picture of the future of the ICT industry in the next five years. Although these CEOs have different perspectives and their companies face certain constraints, their viewpoints can generate valuable insights and effective corporate strategies to deal with convergence in the ICT industry. This study confines the scope of ICT to telecommunications, the Internet, and broadcasting – the communications industry. We hope that the findings will make contributions in the academic field and provide practical applications.


Source: Competing in a Converging market Hubert C. Y. Chan
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